Returns & Exchanges
At The Body Shop, we want you to love your naturally-inspired products, but if you are not completely satisfied, you can return any item within 45 days of purchase. Whether bought online or in-store, we offer a straightforward process to ensure your skin and conscience stay clear.
Check Eligibility
Ensure your items are in their original condition, lightly used or unused, and were purchased within the last 45 days from our official website or retail stores.
Initiate Your Return
Log into your account to access your order history and select the items you wish to return to generate a prepaid shipping label or find your nearest store.
Pack and Ship
Securely pack the products in their original packaging if possible, attach the provided return label, and drop the parcel off at your local authorized carrier facility.
Receive Your Refund
Once our team receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing